Vabaly Customer · for customer service and experience
Serve customers well.
One shared inbox and one customer record across WhatsApp, email, chat, SMS, social and calls — with tickets, bookings and feedback, so nobody starts from zero.
Priced per service agent, plus conversation volumeWhat's covered
Everything customer service and experience need, connected to the rest of the business.
Customer 360
- Profiles and full history
- Purchases, contracts and documents
- Every conversation in one place
Support
- Tickets and cases
- Priorities, SLAs and escalation
- Assignment and queues
Conversations
- Shared inbox
- WhatsApp, email, chat and SMS
- Social messages
- Ora-drafted replies within your rules
Bookings & feedback
- Appointments and reminders
- Surveys and NPS
- Complaints and reviews
Editions
Start with Core. Move to Professional when you need more control.
Customer Core
- Shared inbox across channels
- Customer profiles and history
- Tickets and assignment
- Bookings and reminders
Customer Professional
- Everything in Core
- SLAs and escalation
- Feedback, NPS and complaints (early access)
- Customer portal (early access)
- Ora assistance for agents
- Service reporting
Larger organisations can add Enterprise controls — single sign-on, delegated authority, advanced audit and retention — across any bundle. How Enterprise works
A good fit for
Who runs Vabaly Customer.
Professional services, clinics and agencies
Hospitality and field services
Any team answering customers on several channels
Need more than one bundle?
Bundles share one platform and one customer record. Four or more is usually better value as Vabaly Business.
Vabaly Customer
See it on your own work.
Start a free 14-day trial, or talk to us and we'll walk through it with your team.